Admins can create, edit, suspend and delete other user roles within an organization. From within the Users tab, admins can see an organization overview, including the name, email, last login date and status of all users in an account.
Creating new users
Admins can follow the steps below to create new users in their organization.
Navigate to the ORGANISATION tab
Select + in the bottom right-hand corner of the page
Enter a NAME, add a PROFILE IMAGE and enter an EMAIL
Select a ROLE
Toggle MFA
Assign STREAM ACCESS
Assign CAMPAIGN ACCESS
Select SEND INVITE to finish the creation
📕 Note: The maximum number of users you can have in your organization is specified in your contract and displayed on the right-hand panel.
Suspending and deleting users
Navigate to the ORGANISATION tab
Select OPTIONS for a user
Select either SUSPEND or DELETE from the menu
Select YES, DELETE USER to confirm the deletion
💡 Tip: You can reset your password from the Grabyo login page. If you need to change your password you can do this from the profile icon in the right-hand corner of the page.
User Roles
| Admin | Manager | User |
Stream |
|
|
|
Start/Stop Stream | ✅ | ✅ | ❌ |
Campaign |
|
|
|
Create / Delete | ✅ | ❌ | ❌ |
Pro Ingest |
|
|
|
Start/Stop Pro Ingest | ✅ | ✅ | ❌ |
Edit settings for Pro Ingest | ✅ | ✅ | ❌ |
Create a new Pro Ingest | ✅ | ❌ | ❌ |
Admins have complete access to all streams and campaigns within an organization. They also can delete campaigns, create, start, and stop Pro ingests and on-demand streams, add/update/delete shared integrations, as well as control the access for Managers and standard Users. Users are only able to see content in streams and campaigns that they have access to.
Managers, like Users, will only be able to access Streams and Campaigns that have been assigned to them by Admins. However, unlike Users, Managers have some extra permissions such as starting and stopping Streams and Pro Ingests
Managing user access
From an Admin account; Navigate to the ORGANISATION tab
Select OPTIONS for a User/Manager
Select EDIT from the menu
Assign STREAM ACCESS
Assign CAMPAIGN ACCESS
Assign INTEGRATION ACCESS
Select APPLY to save changes
📕 Note: When creating a new campaign or a new stream all users and managers will be configured to be excluded by default.
Copy user permission access for streams
You can now copy the user list across from another stream to speed up your set-up.
From an Admin account; Navigate to the STREAM of your choice
Select the three-dot menu > SETTINGS > USERS
Click on COPY USERS and select the stream you'd like to copy the users across
SAVE SETTINGS to finish
📕 Note: Copying a list of users will replace any previous list of users associated with this stream. Please ensure all users who require access are included in the list on the right.
Multi-factor authentication
You can enable MFA to provide additional security steps before users log into your organization. MFA asks for your login details and will then also ask for a security code generated through the Google Authenticator app. The link to download the app is below:
Admins can control how MFA is configured. This can be on a per-user basis or across all users in an organization.
Organization: Each user will be prompted to set up MFA before access to the Grabyo platform is granted. Suspended users will not be required to set up MFA, however, if their access is re-enabled they will automatically receive an email prompting the setup process.
User: When an admin turns on MFA for a particular user, we send that user an email notifying them that MFA has been set up on their account. The next time this user tries to log in, they will be required to set up their MFA.
Navigate to the ORGANISATION tab
Select OPTIONS for a user
Select ENABLE MFA from the menu
Follow the steps on the next login attempt and set up MULTI-FACTOR AUTHENTICATION
Scan the QR code with your GOOGLE AUTHENTICATOR APP
Enter your MFA code
Sign in to your account
💡 Tip: An admin can select RESET MFA if you are no longer able to access MFA this will begin the setup process again.
📕 Note: You can force MFA for all users by enabling the feature by navigating to Organization > Security > Organization multi-factor authentication (MFA).
Password Criteria
Whether setting it up for the first time or updating it, it is important to choose a strong password. The requirements are as follows:
Min. of 8 characters
Max. of 20 characters
Cannot contain (%,\)
Uppercase letter
Lowercase letter
Number
Special character
No trailing spaces
